Privacy Policy

Last Updated: September 26, 2026

1. Introduction

Kin2Lume LLC (“Kin2Lume,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, complete an intake form, purchase a Personalized Caregiver Resource Plan, download resources, or otherwise interact with Kin2Lume.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Kin2Lume LLC may collect personal information that you voluntarily provide when you use our website or services. This may include:

• Contact Information: Your name, email address, phone number, city, state, and ZIP code.

• Caregiving Information: Information you choose to provide about your caregiving situation, including who you are caring for, the types of resources or assistance you are seeking, your caregiving challenges, priorities, and other information you voluntarily provide through our intake forms.

• Purchase and Transaction Information: Information related to purchases made through our website, such as the service purchased, transaction amount, and transaction status. Payment-card information is processed by our payment service provider and is not intended to be collected or stored directly by Kin2Lume.

• Communications: Information you provide when you contact Kin2Lume by email, through a website form, or through other communications.

• Website and Technical Information: Certain information may be collected automatically when you visit our website, such as your browser type, device information, IP address, pages visited, and website usage information. This information may be collected through cookies and similar technologies used by our website platform and service providers.

Please do not submit Social Security numbers, passwords, payment-card information, detailed medical records, or other highly sensitive personal information through Kin2Lume intake or contact forms.

3. How We Use Your Information

Kin2Lume LLC may use the information we collect to:

• Provide and personalize our services, including researching and preparing your Personalized Caregiver Resource Plan.

• Identify resources, programs, organizations, and services that may be relevant to your caregiving needs and location.

• Communicate with you regarding your inquiry, intake form, purchase, resource plan, or follow-up questions.

• Process and maintain records related to purchases and transactions.

• Provide requested downloads, resources, and other materials.

• Respond to customer-service requests and provide support.

• Operate, maintain, improve, and protect our website and services.

• Detect or prevent misuse, fraud, security incidents, or other unauthorized activity.

• Comply with applicable legal, tax, accounting, and regulatory requirements.

Kin2Lume does not use the information you provide to diagnose medical conditions, make medical decisions, determine eligibility for third-party programs, or provide legal, financial, insurance, or medical advice.

4. How We Share Information

Kin2Lume LLC does not sell or rent your personal information for monetary compensation.

We may share information with trusted third-party service providers when reasonably necessary to operate our website, process payments, communicate with you, deliver services, maintain business records, or support other business operations. These providers may include website hosting, payment processing, email, technology, and administrative service providers.

We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect the rights, property, security, or safety of Kin2Lume, our clients, or others.

When researching resources for your Personalized Caregiver Resource Plan, Kin2Lume generally uses the information you provide to identify potentially relevant resources. We do not submit applications to third-party programs or organizations on your behalf unless a separate service expressly states otherwise and you have authorized that service.

Third-party organizations, programs, and websites have their own privacy practices. Kin2Lume is not responsible for the privacy practices of third parties you choose to contact or visit.

5. Payment Information and Security

Payments made through the Kin2Lume website are processed by third-party payment service providers. Kin2Lume LLC does not intend to directly collect or store your complete credit or debit card number, card security code, or other complete payment-card credentials.

Payment service providers may collect and process information necessary to complete your transaction, prevent fraud, comply with legal requirements, and provide payment-related services. Their handling of your information is subject to their own privacy policies and terms.

Kin2Lume takes reasonable administrative and technical measures to help protect information under our control. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use appropriate care when transmitting personal information online.

6. Cookies and Website Technologies

The Kin2Lume website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support security and other website functionality.

Some cookies may be placed by third-party service providers that support our website, payment processing, analytics, or other website features.

Depending on your browser and applicable law, you may be able to control or disable certain cookies through your browser settings or through cookie-management options made available on our website. Disabling certain cookies may affect how some website features function.

Kin2Lume may update the technologies used on the website as our services develop.

7. Data Retention

Kin2Lume LLC retains personal information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, maintain appropriate business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal, tax, accounting, or regulatory requirements.

The length of time information is retained may vary depending on the type of information, the purpose for which it was collected, and applicable legal or business requirements.

When personal information is no longer reasonably necessary for these purposes, Kin2Lume may delete, anonymize, or otherwise securely dispose of it, subject to applicable record-retention requirements.

8. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have certain rights or choices regarding your personal information. These may include the ability to request access to, correction of, or deletion of certain personal information that Kin2Lume maintains about you.

You may also contact us if you have questions about the personal information you have provided to Kin2Lume or wish to update information you previously submitted.

Certain information may need to be retained when required or permitted by law, including records needed for legal, tax, accounting, fraud-prevention, dispute-resolution, or legitimate business purposes.

To submit a privacy-related request, contact Kin2Lume at hello@kin2lume.com. We may need to verify your identity before fulfilling certain requests in order to protect your information.

9. Children’s Privacy

Kin2Lume LLC’s website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13 through our website.

Caregivers may provide limited information about a child or dependent when that information is reasonably necessary to help Kin2Lume research relevant resources. We encourage caregivers to provide only the information necessary for resource research and not to submit highly sensitive information or detailed medical records.

If you believe that a child under 13 has submitted personal information directly to Kin2Lume without appropriate authorization, please contact us at hello@kin2lume.com so we can review the situation and take appropriate action.

10. Third-Party Links and Resources

Kin2Lume LLC may provide links, contact information, or references to third-party websites, organizations, government agencies, nonprofit organizations, service providers, programs, and other resources that may be relevant to your caregiving needs.

These third parties are independent from Kin2Lume and may have their own privacy policies, terms, eligibility requirements, practices, and procedures. Kin2Lume does not control and is not responsible for the content, privacy practices, security, availability, or practices of third-party websites or organizations.

The inclusion of a third-party resource does not guarantee eligibility, acceptance, availability, funding, services, or any particular outcome. You should review the applicable terms and privacy practices of any third party before providing personal information to that organization.

11. Changes to This Privacy Policy

Kin2Lume LLC may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable requirements.

When we make changes, we may update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Your continued use of the Kin2Lume website or services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the personal information you have provided to Kin2Lume, please contact us:

Kin2Lume LLC
Email: hello@kin2lume.com

We will make reasonable efforts to respond to privacy-related inquiries and requests in accordance with applicable law.